Conversational Business Applications

DRUID Conversational Business Applications (CBAs) extend virtual assistants beyond chat interactions to support complex business processes. CBAs integrate with enterprise systems, automate workflows, and provide business users with structured interfaces—such as web views and forms—within Workspaces.

A Workspace is a digital environment in the DRUID Portal where users interact with virtual assistants through chat, voice, and centralized data. Web views and forms within Workspaces display information from entities, which store data retrieved from the DRUID Data Service or external sources like SQL databases, Salesforce, or REST APIs.

Note: Conversational Business Applications is a tenant feature, so if you want to activate it for your tenant, get in touch with DRUID Support.

Business Benefits

CBAs enable businesses to:

Automate up to 80% of customer interactions and employee tasks.
Track and manage end-to-end business processes.
Enhance enterprise applications (ERP, CRM, RPA) with a conversational interface.
Provide multimodal user experiences through chat, mobile, and web-based interactions.

DRUID Portal becomes a single-point-of access for both bot authors and business users.

Use Cases

Customer Relationship Management
Employee Self Service
Help Desk / Contact Center
Patient Care

Prerequisites

Before deploying a conversational business application:

Define and publish a DRUID bot.
Configure the bot’s informational model, conversational flows, and integrations to access required data.

This approach allows DRUID to enhance existing enterprise systems without replacing them, making business processes more efficient and user-friendly.